Terms of Use and Privacy Policy (including AI Coach)

Effective date: 20th June 2026
Last updated: 24th June 2026

This page sets out the Terms of Use for this website and the Privacy Policy explaining how we handle personal data, including when you use the Sales Leadership Growth Hub and the Ask Leigh AI Coach.

The Sales Leadership Growth Hub is a membership subscription offering created for sales leaders and sales managers. It may include access to Ask Leigh AI Coach, leadership resources, PDFs, models, frameworks, assessments, how-to guides, templates, event information, updates, and other sales leadership development content.

If you do not agree with these terms, please do not use this website, the Sales Leadership Growth Hub, Ask Leigh AI Coach, or our other services.

Quick links

  1. Website Terms of Use

  2. Privacy Policy

  3. Cookies

  4. AI Coach (“Ask Leigh”) …Privacy and Chat Data 

1) Website Terms of Use

1.1 Who we are

This website is owned and operated by The Sales Consultancy (referred to as “we”, “us”, or “our”).

Contact
Email: results@sales-consultancy.com
Address: 5 Lockhart Lodge , 1 Gordon Road, London E4 6BS

1.2 Website use

By accessing this website, you agree that you will use it lawfully and in a way that does not infringe the rights of others or restrict or inhibit anyone else’s use of the website.

You must not attempt to gain unauthorised access to this website, its server, any membership area, any AI Coach platform, or any connected database.

You must not knowingly introduce viruses, trojans, worms, or other material which is malicious or technologically harmful.

1.3 Information on this website

The content on this website is provided for general information only. While we aim to keep it accurate and up to date, we make no warranties that it is complete, accurate, current, or suitable for any specific purpose.

Any reliance you place on information from this website is at your own risk.

1.4 Services, coaching, training and membership content

Where we provide coaching, training, consultancy, digital products, events, or membership access, additional terms may apply and may be provided at the point of purchase, booking, registration, or engagement.

The Sales Leadership Growth Hub is designed to provide practical sales leadership support, resources, guidance and development content. It may include written resources, models, frameworks, assessments, templates, how-to guides, events, updates, and access to Ask Leigh AI Coach.

The exact content, features, resources, layout and availability of the Sales Leadership Growth Hub may change over time as the membership develops.

1.5 Ask Leigh AI Coach disclaimer

Ask Leigh AI Coach provides coaching-style guidance, practical suggestions and sales leadership support based on available content, prompts, user input and AI-generated responses.

Ask Leigh AI Coach is not a substitute for professional legal, financial, medical, employment, HR, compliance, safeguarding, or other regulated professional advice.

You are responsible for how you interpret and apply any guidance, suggestions, scripts, models, frameworks or recommendations provided through the AI Coach or within the wider membership.

If you need advice in a regulated, legal, employment, financial, medical, safeguarding, disciplinary, grievance, dismissal, redundancy, discrimination, harassment, or high-stakes area, you should consult a suitably qualified professional.

1.6 Membership access and account use

If you create an account or subscribe to the Sales Leadership Growth Hub, you are responsible for keeping your login details secure.

You must not share your login details with anyone else unless we have given written permission.

Membership access is for the named user or agreed organisation only, depending on the subscription or access arrangement purchased.

We reserve the right to suspend or terminate access if we believe login details are being shared, the service is being misused, payment has failed, or these terms have been breached.

1.7 Subscription, payment and cancellation

Where the Sales Leadership Growth Hub is offered as a paid membership subscription, the price, billing frequency, renewal terms and cancellation arrangements will be set out at the point of purchase or registration.

Payments may be processed by third-party payment providers, including Stripe, and may be managed through website, checkout, membership, or payment tools used by The Sales Consultancy.

You are responsible for ensuring payment details are accurate and up to date.

Unless stated otherwise at the point of purchase, membership access may continue until cancelled, and cancellation will usually stop future billing rather than automatically refund payments already made.

Any specific refund terms, trial terms, founding member terms, promotional terms, corporate access terms, training terms, event terms, or booking terms will be set out at the point of purchase, registration, booking or in separate written terms where applicable.

1.8 Training, events and bookings

Where you book training, coaching, events, workshops or live sessions with The Sales Consultancy, any cancellation, refund, transfer or event-change terms will be set out at the point of booking or in separate booking terms.

If an event, workshop or session must be changed or cancelled by us, we will contact affected participants using the details provided at booking.

1.9 Intellectual property

Unless otherwise stated, we own or license the intellectual property rights in the website, membership content, AI Coach-related materials, branding, text, graphics, course materials, downloadable resources, models, frameworks, PDFs, assessments, templates, videos and other content.

You may view, download and print materials for your own personal or internal business use, where that access is provided as part of your membership or service.

You must not copy, reproduce, republish, upload, share, sell, licence, distribute, adapt, or use any content for commercial resale, external training delivery, redistribution, or public publication without our written permission.

You must not use the Sales Leadership Growth Hub or Ask Leigh AI Coach to create a competing product, service, knowledge base, AI tool, training product, or membership.

1.10 User content and AI Coach inputs

When you type information into forms, feedback boxes, Ask Leigh AI Coach, or any other interactive part of the website or membership, you are responsible for the information you provide.

You must not upload or submit anything unlawful, offensive, confidential to a third party without permission, discriminatory, defamatory, abusive, malicious, or otherwise inappropriate.

You should avoid entering sensitive personal data or confidential third-party information unless you are satisfied you have the right to do so and understand the risks.

1.11 Links to other websites

This website may contain links to third-party websites, platforms, tools, resources or services. These links are provided for convenience only.

We have no control over third-party sites or platforms and accept no responsibility for them or for any loss or damage that may arise from your use of them.

1.12 Availability of the website, membership and AI Coach

We aim to keep the website, membership area and AI Coach available, but we do not guarantee uninterrupted access.

Access may be interrupted due to maintenance, updates, technical issues, hosting problems, third-party provider issues, security incidents, or circumstances outside our control.

We may update, change, pause, remove or replace features, resources, pages, tools, or services where needed.

1.13 Limitation of liability

To the fullest extent permitted by law, we will not be liable for any loss or damage arising from or connected with the use of this website, the Sales Leadership Growth Hub, Ask Leigh AI Coach, or our content, including indirect or consequential loss, loss of profits, loss of business, loss of data, loss of opportunity, or business interruption.

Nothing in these terms excludes or limits liability where it would be unlawful to do so.

1.14 Changes to these Terms

We may update these Terms from time to time. Changes will be posted on this page and the “Last updated” date will be revised.

Your continued use of the website, Sales Leadership Growth Hub, Ask Leigh AI Coach, or our services means you accept the updated terms.

1.15 Governing law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

2) Privacy Policy

2.1 Who we are…Data Controller

For the purposes of UK data protection law, The Sales Consultancy is the data controller for personal data collected through this website and our services, including the Sales Leadership Growth Hub.

Contact
Email: results@sales-consultancy.com
Address: 5 Lockhart Lodge, 1 Gordon Road, London E4 6BS

2.2 What personal data we collect

We may collect the following personal data, depending on how you interact with us.

Information you provide directly

  • Name
  • Email address
  • Telephone number
  • Company name
  • Job title or role, where relevant
  • Address, where relevant
  • Login, account or membership details
  • Purchase and subscription details
  • Information you include in enquiries, forms, feedback, surveys, emails, messages, or support requests
  • Information you enter into Ask Leigh AI Coach
  • Any files, documents, notes, examples, or information you choose to share with us or upload through our services

Payment details may be handled by third-party payment providers. We do not store full card details.

Information collected automatically

When you visit the website or use our services, we may collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and interactions
  • Date/time stamps
  • Referring website
  • Log data
  • Basic analytics
  • Membership access and usage information
  • AI Coach usage information, where applicable

2.3 How we use your personal data

We use personal data to:

  • provide and administer our website, services and membership
  • create and manage user accounts
  • provide access to the Sales Leadership Growth Hub
  • provide access to Ask Leigh AI Coach
  • respond to enquiries, requests and support messages
  • manage customer service and administration
  • process payments, subscriptions and renewals
  • prevent fraud and protect service security
  • send service communications, such as confirmations, updates and access information
  • send marketing communications where permitted
  • invite feedback, testimonials, reviews or survey responses
  • improve our website, membership content, resources, AI Coach experience and customer support
  • maintain records for legal, accounting and business purposes

To maintain customer service standards and assist with training, we may record or monitor incoming calls where appropriate.

We do not knowingly sell your personal data.

2.4 Our lawful bases for processing…UK GDPR

UK GDPR requires a lawful basis for processing personal data. Depending on the activity, we rely on one or more of the following:

  • Contract…to provide services you request, manage your membership, process purchases, provide access, handle support, and administer your account
  • Legitimate interests…to operate and improve our business, understand service usage, maintain security, prevent fraud, improve resources, develop the membership, and respond to reasonable customer expectations
  • Consent…for certain marketing communications and non-essential cookies where required
  • Legal obligation…to comply with legal, accounting, tax and regulatory requirements

2.5 Payments

Payments are processed by third-party payment providers, including Stripe. We do not store full card details.

If you purchase or subscribe to the Sales Leadership Growth Hub, payment and subscription management may involve third-party tools used for checkout, membership access, payment processing and customer administration.

2.6 Marketing communications

We may send marketing communications about services, resources, events, updates, membership content, offers and sales leadership materials where permitted by law.

You can opt out at any time by:

We may occasionally invite feedback via surveys, forms, reviews, interviews or questionnaires to improve our services and membership.

2.7 Who we share personal data with

We may share personal data with trusted third parties who help us deliver our website, services, membership and AI Coach. These may include:

  • CustomGPT.ai…AI Coach platform hosting and service delivery for Ask Leigh AI Coach
  • Stripe…payment processing
  • website hosting providers
  • membership, checkout and account management providers
  • email and communication providers
  • CRM and marketing email providers
  • analytics providers, where enabled
  • IT, security, maintenance and support providers
  • professional advisers, such as legal or accounting advisers, where necessary

We share only what is necessary for the relevant purpose. Third parties are expected to handle data securely and in accordance with applicable data protection requirements.

If our business, or part of it, is sold, merged, reorganised, or transferred, personal data may be disclosed to the relevant buyer, successor, or professional advisers as part of that process.

We may also disclose information where required by law, regulation, court order, government request, or valid legal process.

2.8 International data transfers

Some service providers may store or process data outside the UK. Where personal data is transferred internationally, we take steps to ensure appropriate safeguards are in place, for example relying on adequacy regulations where applicable, or using approved contractual protections.

2.9 How we store and protect your data

We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, loss, misuse or destruction.

No method of transmission over the internet is completely secure. While we take reasonable precautions, transmission is at your own risk.

2.10 Data retention

We keep personal data only for as long as necessary for the purposes described in this policy, including:

  • delivering services and membership access
  • maintaining account and subscription records
  • providing customer support
  • keeping records of purchases and transactions
  • complying with legal, tax and accounting obligations
  • resolving disputes
  • enforcing agreements
  • maintaining service security

We periodically review stored data to ensure it is not kept longer than necessary.

2.11 Your rights under UK GDPR

You have rights in relation to your personal data, including the right to:

  • access your personal data
  • correct inaccurate data
  • request deletion in certain circumstances
  • restrict processing in certain circumstances
  • object to processing in certain circumstances
  • request data portability in certain circumstances
  • withdraw consent where processing is based on consent

To exercise your rights, contact results@sales-consultancy.com.

2.12 Complaints

If you have concerns, please contact us first and we will try to resolve them.

You also have the right to complain to the UK regulator…the Information Commissioner’s Office (ICO).

2.13 Changes to this Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page and the “Last updated” date will be revised.

3) Cookies

We use cookies and similar technologies to support website functionality, understand usage, maintain security, improve performance and improve your experience.

Cookies may include:

  • Strictly necessary cookies…required for the website, login, membership access, security and checkout functions to work
  • Analytics cookies…help us understand how visitors use the site and improve performance
  • Preference cookies…remember settings and choices
  • Marketing cookies…where enabled, used to measure or support marketing activity

Where required, we use a cookie consent banner that allows you to accept or decline non-essential cookies.

You can also control cookies through your browser settings and withdraw consent at any time by changing cookie preferences through the banner, if available, or adjusting your browser settings.

4) Sales Leadership Growth Hub and Ask Leigh AI Coach…Privacy and Chat Data

This section explains how personal data may be handled when you use the Sales Leadership Growth Hub and Ask Leigh AI Coach.

The Sales Leadership Growth Hub is a membership subscription service for sales leaders. It may include resources, PDFs, guides, models, frameworks, assessments, templates, events, updates and other sales leadership development content.

Ask Leigh AI Coach is one part of the Sales Leadership Growth Hub. It is an AI-powered coaching-style tool designed to provide practical support, challenge, reflection and guidance for sales leadership situations.

Ask Leigh AI Coach is currently powered by CustomGPT.ai.

4.1 What we collect

When you use the Sales Leadership Growth Hub or Ask Leigh AI Coach, we may collect:

  • your name and email address
  • your account and membership details
  • your subscription or purchase status
  • your usage of membership pages and resources
  • feedback, survey responses, comments or support requests
  • AI Coach conversation messages
  • prompts, questions, examples, scenarios or information you type into the AI Coach
  • any files or information you choose to share
  • basic usage and device information, such as IP address, browser type, timestamps and log data

4.2 How we use this information

We use this information to:

  • provide membership access
  • manage your account and subscription
  • provide Ask Leigh AI Coach responses and service functionality
  • help you access resources, tools, guides, events and membership content
  • respond to support requests
  • maintain service security and performance
  • understand which resources and features are useful
  • improve the Sales Leadership Growth Hub and Ask Leigh AI Coach
  • review anonymised or aggregated usage trends
  • invite feedback and improve the member experience

4.3 AI Coach chat data

When you use Ask Leigh AI Coach, the messages you enter may be processed by CustomGPT.ai and its relevant service providers in order to generate responses and deliver the AI Coach service.

Your chat inputs may include work-related information, examples, sales leadership situations, team challenges, people-management scenarios, performance issues or other information you choose to share.

Please avoid entering information that is highly confidential, commercially sensitive, legally privileged, or sensitive personal data unless you are satisfied it is appropriate and you have the right to do so.

4.4 Limited human access

Where necessary, authorised team members and trusted service providers may access Sales Leadership Growth Hub or Ask Leigh AI Coach data for purposes such as:

  • customer support
  • troubleshooting
  • service maintenance
  • security
  • quality control
  • improving the membership experience
  • investigating misuse or technical issues

Access is limited to what is necessary.

4.5 Do not share sensitive personal information

Please do not share sensitive personal information within Ask Leigh AI Coach unless genuinely necessary.

This includes information about health, medical conditions, ethnicity, political opinions, religious beliefs, sexual life, trade union membership, criminal allegations, children, or other highly sensitive personal matters.

If you choose to share such information, you do so at your own discretion.

4.6 Third-party processing

The Sales Leadership Growth Hub and Ask Leigh AI Coach may be delivered using third-party service providers who process data on our behalf or provide connected services.

These may include providers for:

  • AI Coach hosting and processing
  • website hosting
  • membership access
  • payment processing
  • email delivery
  • CRM and member communications
  • analytics
  • IT support and security

These providers may process personal data only where necessary to provide the relevant functionality, maintenance, support, security or service delivery.

4.7 No solely automated decisions

Ask Leigh AI Coach provides guidance and information only.

It is not intended to make decisions that produce legal effects or similarly significant effects about you, your employment, your team, your business, or any other person.

You remain responsible for any decisions you make based on the information, suggestions, frameworks, scripts, questions or guidance provided.

4.8 Retention and deletion

We keep Sales Leadership Growth Hub account data, membership records, support records and AI Coach data only for as long as needed to provide the service, comply with legal obligations, resolve disputes, maintain security, improve the service and enforce agreements.

You may request deletion of your personal data or AI Coach data by contacting results@sales-consultancy.com.

In some cases, we may need to retain certain information for legal, accounting, security, contractual or dispute resolution reasons.