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Terms of Use and Privacy Policy (including AI Coach)

Last updated: 12th February 2026

This page sets out the Terms of Use for this website and the Privacy Policy explaining how we handle personal data, including when you use our AI Coach service (“Ask Leigh”).

If you do not agree with these terms, please do not use this website or our services.

Quick links

  1. Website Terms of Use

  2. Privacy Policy

  3. Cookies

  4. AI Coach (“Ask Leigh”) …Privacy and Chat Data 

 

1) Website Terms of Use

1.1 Who we are

This website is owned and operated by The Sales Consultancy (referred to as “we”, “us”, “our”).

Contact
Email: results@sales-consultancy.com
Address: 1 Gordon Road, London E4 6BS

1.2 Website use

By accessing this website, you agree that you will use it lawfully and in a way that does not infringe the rights of others or restrict or inhibit anyone else’s use of the website.

You must not attempt to gain unauthorised access to this website, its server, or any connected database…or knowingly introduce viruses, trojans, worms, or other material which is malicious or technologically harmful.

1.3 Information on this website

The content on this website is provided for general information only. While we aim to keep it accurate and up to date, we make no warranties that it is complete, accurate, or suitable for any specific purpose.

Any reliance you place on information from this website is at your own risk.

1.4 Services, coaching and training

Where we provide coaching, training, consultancy, or digital products, additional terms may apply and will be provided at the point of purchase, booking, or engagement.

1.5 AI Coach disclaimer

Our AI Coach (“Ask Leigh”) provides guidance and coaching-style support. It is not a substitute for professional legal, financial, medical, or HR advice.

You are responsible for how you interpret and apply any guidance. If you need advice in a regulated or high-stakes area, you should consult a qualified professional.

1.6 Intellectual property

Unless otherwise stated, we own the intellectual property rights in the website and its content, including text, graphics, branding, course materials, and downloadable resources.

You may view, download, and print pages for your personal use only. You must not copy, reproduce, republish, upload, post, transmit, or distribute any content for commercial use without our written permission.

1.7 Links to other websites

This website may contain links to third party websites. These links are provided for convenience only. We have no control over those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

1.8 Limitation of liability

To the fullest extent permitted by law, we will not be liable for any loss or damage arising from or connected with the use of this website, including indirect or consequential loss, loss of profits, loss of business, loss of data, or business interruption.

Nothing in these terms excludes or limits liability where it would be unlawful to do so.

1.9 Changes to these Terms

We may update these Terms from time to time. Changes will be posted on this page and the “Last updated” date will be revised. Your continued use of the website means you accept the updated terms.

1.10 Governing law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

 

2) Privacy Policy

2.1 Who we are (Data Controller)

For the purposes of UK data protection law, The Sales Consultancy is the data controller for personal data collected through this website and our services.

Contact
Email: results@sales-consultancy.com
Address: 1 Gordon Road, London E4 6BS

2.2 What personal data we collect

We may collect the following personal data, depending on how you interact with us:

Information you provide directly

  • Name

  • Email address

  • Telephone number

  • Company name

  • Address (where relevant)

  • Any information you include in messages, forms, or enquiries

  • Purchase and account details (where applicable)

  • Payment details (note…payments are handled by third party providers and we do not store full card details)

Information collected automatically

When you visit the website we may collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and interactions

  • Date/time stamps

  • Referring website

  • Log data and basic analytics

2.3 How we use your personal data

We use personal data to:

  • provide and administer our services

  • respond to enquiries and requests

  • manage accounts, customer support, and administration

  • process payments and prevent fraud

  • send service communications (for example confirmations, updates, and support messages)

  • send marketing communications where permitted (see section 2.6)

  • maintain website security and performance

  • understand website usage and improve our services

We do not knowingly sell your personal data.

2.4 Our lawful bases for processing (UK GDPR)

UK GDPR requires a lawful basis for processing. Depending on the activity, we rely on one or more of the following:

  • Contract…to deliver the services you request, manage accounts, and provide support

  • Legitimate interests…to operate and improve our business, prevent fraud, secure our systems, and understand website usage

  • Consent…for certain marketing and for non-essential cookies (where required)

  • Legal obligation…to comply with legal and regulatory requirements (for example accounting and tax)

2.5 Payments

Payments are processed by third-party providers (for example Stripe). We do not store full card details.

If you purchase or subscribe to the AI Coach service, payment may be handled via CoachVox and Stripe depending on your route through checkout.

2.6 Marketing communications

We may send marketing communications about services, resources, and updates where permitted by law.

You can opt out at any time by:

We may occasionally invite feedback via surveys to improve our services.

2.7 Who we share personal data with

We may share personal data with trusted third parties who help us deliver our services, such as:

  • CoachVox (AI Coach platform hosting and service delivery)

  • Stripe (payments processing)

  • website hosting, IT and security providers

  • analytics providers (where enabled)

  • email and communications providers (where used)

  • professional advisers (for example legal or accounting) where necessary

We share only what is necessary for the relevant purpose. Third parties are expected to handle data securely.

We may also disclose information where required by law, regulation, or a valid legal process.

2.8 International data transfers

Some service providers may store or process data outside the UK. Where personal data is transferred internationally, we take steps to ensure appropriate safeguards are in place…for example relying on adequacy regulations where applicable, or using approved contractual protections.

2.9 How we store and protect your data

We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, or destruction.

No method of transmission over the internet is completely secure. While we take reasonable precautions, transmission is at your own risk.

2.10 Data retention

We keep personal data only for as long as necessary for the purposes described in this policy, including:

  • delivering services and support

  • maintaining records of purchases and transactions

  • complying with legal obligations (for example tax and accounting)

  • resolving disputes and enforcing agreements

We periodically review stored data to ensure it is not kept longer than necessary.

2.11 Your rights under UK GDPR

You have rights in relation to your personal data, including the right to:

  • access your personal data

  • correct inaccurate data

  • request deletion (in certain circumstances)

  • restrict processing (in certain circumstances)

  • object to processing (in certain circumstances)

  • request data portability (in certain circumstances)

  • withdraw consent (where processing is based on consent)

To exercise your rights, contact results@sales-consultancy.com.

2.12 Complaints

If you have concerns, please contact us first and we will try to resolve them.

You also have the right to complain to the UK regulator…the Information Commissioner’s Office (ICO).

2.13 Changes to this Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page and the “Last updated” date will be revised.

 

 

3) Cookies

We use cookies and similar technologies to support website functionality, understand usage, and improve your experience.

Cookies may include:

  • Strictly necessary cookies…required for the website to function

  • Analytics cookies…help us understand how visitors use the site and improve performance

  • Preference cookies…remember settings and choices

  • Marketing cookies (if enabled)…used to measure or support marketing activity

Where required, we use a cookie consent banner that allows you to accept or decline non-essential cookies.

You can also control cookies through your browser settings and withdraw consent at any time by changing cookie preferences (via the banner if available) or adjusting your browser settings.

 

 

 

4) AI Coach (“Ask Leigh”) …Privacy and Chat Data

If you use our AI Coach service (“Ask Leigh”), we will process information you provide during your use of the service, including chat messages and basic technical data needed to operate and secure the service.

4.1 What we collect

This may include:

  • your name and email address (if you register)

  • your conversation messages (chat transcripts)

  • any files or information you choose to share

  • basic usage and device information (for example IP address, browser type, timestamps, and log data)

4.2 How we use this information

We use AI Coach data to:

  • provide AI Coach responses and service functionality

  • administer your account and support requests

  • maintain service security and performance

  • improve our services (for example by reviewing anonymised or aggregated usage trends)

4.3 Limited human access

Where necessary, authorised team members and trusted service providers may access AI Coach data for purposes such as customer support, service maintenance, troubleshooting, security, and quality control…with access limited to what is necessary.

4.4 Do not share sensitive information

Please do not share sensitive personal information within the AI Coach (for example information about health, medical conditions, ethnicity, political opinions, religious beliefs, sexual life, trade union membership, or information about children). If you choose to share such information, you do so at your own discretion.

4.5 Third party processing

The AI Coach is delivered using third party service providers who process data on our behalf (for example the platform that hosts the AI Coach and supporting infrastructure providers). These providers may process your messages to generate responses and provide service functionality, maintenance, and support.

4.6 No solely automated decisions

The AI Coach provides guidance and information only. It is not intended to make decisions that produce legal effects or similarly significant effects about you. If you need human review or support, you can contact us using the details above.

4.7 Retention and deletion

We keep AI Coach account details and chat content only for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements.

You may request deletion of your AI Coach data by contacting results@sales-consultancy.com. In some cases, we may need to retain certain information for legal, accounting, or dispute resolution reasons.